CamBriann Laundry Services
Everything You Need to Know
Have a question? We've compiled questions to the most common questions about our pick up and delivery Laundry services. If you don't see your question below, please contact us – we're happy to help.
GENERAL QUESTIONS
What services do you offer?
What areas do you serve?
Are you family-owned?
How do I get started?
PICKUP & DELIVERY
How does pickup and delivery work?
Do I need to be home for pickup or delivery?
What are your pickup and delivery hours?
Is pickup and delivery included?
What happens if I miss my pickup?
TURNAROUND TIME
How long does laundry service take?
Do you offer same-day service?
What if I need my laundry sooner?
PRICING & PAYMENT
How much does laundry service cost?
Is there a minimum order?
What payment methods do you accept?
When is payment due?
What happens if my payment is declined?
SUBSCRIPTION PLANS
What are your subscription plans?
What happens if I exceed my plan allowance?
Do unused pounds roll over?
Can I upgrade or downgrade my plan?
Can I cancel my subscription?
LAUNDRY PROCESSING
How is my laundry washed?
Do you separate lights and darks?
Do you wash everyone's laundry together?
What detergent do you use?
Can I provide my own detergent?
Do you use detergent pods?
Do you use scent beads?
Can I request fragrance-free service?
STAINS & SPECIAL CARE
Do you remove stains?
Can you remove old stains?
What is your Whites Brightening Treatment?
What is Oxi Boost?
Can you remove pet hair?
ITEMS WE ACCEPT
What items can be washed?
Do you wash comforters?
Do you wash blankets?
Do you wash curtains?
Do you wash rugs?
ITEMS WE DO NOT ACCEPT
Are there items you cannot process?
Do you provide dry cleaning?
DAMAGE & LIABILITY
What if an item is damaged?
What if a garment shrinks?
What if colors bleed?
Are you responsible for items left in pockets?
STORAGE & UNCLAIMED ORDERS
What happens if I don't pay for my order?
Do you charge storage fees for unpaid orders?
What happens to abandoned laundry?
What happens if I never pay for my order?
Inclement Weather & Service Delays
What happens if there is severe weather?
Will my pickup or delivery be canceled due to weather?
Will I be charged additional fees if weather delays my order?
What happens to my laundry if a delivery is delayed due to weather?
How will I know if weather affects my service?
Do you operate during snowstorms or other severe weather events?
Weather Policy
STILL HAVE QUESTIONS?
We're happy to help.
Contact CamBriann Laundry Services
📞 Phone: 215-470-6432
📧 Email: info@cambriannlaundry.com
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